HOW DO I FIND WHAT I'M LOOKING FOR IN THE PORSCHE DESIGN STORE ONLINE SHOP?

When you visit the Porsche Design india Onlineshop, the first page you will see features a selection of the highlights of our range.

From here, you can select individual product categories or an overview of all products in the "Products" menu in the upper left corner of the screen. Once you've chosen a product category, you can scroll through the products by simply moving the mouse pointer to the left or right. If you would like to find out more about a specific product, simply click on it to display a screen containing more detailed information..

If you want to purchase one or more products, please click on the "Add to cart" button in the upper right corner of the product detail page. Once you have finished shopping, confirm your purchase by clicking on the "Checkout" button, also in the lower right of the screen. Follow the steps displayed on screen to complete your purchase.

HOW DOES THE SHOPPING CART WORK?

Once you have chosen a product, simply click on "Add to cart" to put the product in your shopping cart until you place an actual order. You are under no obligation to purchase the product. In order to see an overview of the products in your cart, click the mouse pointer over the shopping cart area in the upper right corner of the screen.

IS MY ONLINE ORDER SECURE?

Ensuring the security of your personal data is our top priority. A secure connection is established with our order form to protect your data. All information you enter into the form, from your credit card number to your address, is converted into code upon sending. The data is encrypted during the entire transmission process. This prevents any unauthorized third parties from viewing or manipulating your personal data.

We use an SSL [Secure Socket Layer] protocol to guarantee the security of your data. The SSL encryption is activated if the URL starts with "https://" or if a lock symbol appears in the bottom status bar [Internet Explorer, Mozilla].

All data you submit to us is encrypted and stored on a high-security server for the best possible protection. Your credit card data is deleted immediately once we've processed your order.

HOW CAN I PAY FOR MY ORDER?

Paying for your order in the Porsche Design Onlineshop India is convenient and easy - you can choose to pay credit card [MasterCard, VISA]. The security number makes this payment method especially safe. This three-digit number is printed in the signature area on the back of your card.

WILL I RECEIVE AN ORDER CONFIRMATION?

Please always make sure that you enter your e-mail address correctly when you place your order. Once we receive your order, we will automatically send you a confirmation e-mail containing all of the important information pertaining to your order. If you do not receive an automatic e-mail confirmation from us, this could be due to one of two reasons:

• You entered your e-mail address incorrectly.
• The server was overloaded when you placed the order and we never received it.

If you want to be sure that we've received your order, feel free to call us on +91 9100454500 [national] or send an e-mail to pdcorphyd@bbmbommidala.com. We are always happy to assist you personally

WHAT SHOULD I DO IF I HAVE PROBLEMS PLACING MY ORDER ONLINE?

Problems may arise in completing your order if the server is overloaded. In this case, we ask you to please try placing the order at a later time. If your second attempt is unsuccessful, please call us on +91 9100454500 [national] or send an e-mail to pdcorphyd@bbmbommidala.com. We are always happy to assist you personally.

CAN I CHANGE OR CANCEL MY ORDER?

It should be possible to cancel your order if it is done promptly. Please contact our service centre by phone on on +91 9100454500 [national] or send an e-mail to pdcorphyd@bbmbommidala.com. If you'd like to change your order, please cancel the first order and place a new one in the online shop.

MY ORDER HAS NOT ARRIVED YET. WHERE CAN I CHECK THE STATUS OF MY ORDER?

After completing order, you will receive an automatic confirmation of receipt via email. You will also receive the subsequent shipping confirmation by email, which includes the tracking code for your order. Please check your spam folder for any missing messages.

IS IT POSSIBLE TO CANCEL AN ORDER THAT HAS ALREADY BEEN PLACED?

You can cancel your order if the goods have not yet been packed and shipped. To do so, please contact our customer service. Please understand that for technical reasons we cannot cancel the order once the goods have been shipped. It is possible to cancel the order by returning the goods to us within 14 days. This requires that the goods are unused and in their original condition.

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, you cannot change or add to your order once it has been placed. If you would like to change something, we ask that you place a new order.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION?

Please ensure that the message didn't end up in your spam folder. It may also be possible that a different email address was entered by mistake when the order was placed.

WHICH MEANS OF PAYMENT ARE ACCEPTED IN THE PORSCHE DESIGN ONLINE SHOP INDIA?

You can easily and conveniently pay for items in the Porsche Design Online Shop via , immediate bank transfer and multiple credit cards. Asking for your so-called card verification value [CVV for short] makes this payment method particularly secure. This three-digit number is printed on the back of your credit card in the signature box. The above information can also be found under the following link: https://porschedesignindia.com/payment_Delivery

WHAT DO THE TERMS SEPA, IBAN AND BIC MEAN?

The introduction of SEPA (Single Euro Payments Area) created a single payment area within Europe. In Germany, SEPA replaces the account number and bank code with the IBAN and BIC. As an international, standardised bank account number, the IBAN replaces existing national account numbers for bank transfers. The IBAN consists of a maximum of 34 digits. The 1st and 2nd digits indicate the country code, the 3rd and 4th digits the check digits, and the next 30 digits contain your account information. The BIC is a bank's unique international term and replaces the previous bank code. Your IBAN and BIC are usually imprinted on your bank card.

HOW CAN I REDEEM MY VOUCHER CODE?

You will need to enter your corresponding voucher code in the final step of the shopping cart, under "redeem voucher". The order overview updates itself and the corresponding discount is automatically deducted. Please check the exact conditions on the respective voucher. When ordering online, only one voucher code can be redeemed per order. Please note that vouchers cannot be redeemed for pre-orders. If your voucher does not work, please contact pdcorphyd@bbmbommidala.com.

WHAT PRICES ARE LISTED IN THE ONLINE SHOP?

Prices are subject to short-term changes, errors excepted. All prices are in Rupees and include GST, delivery costs from the warehouse are extra. The prices at the time the order is placed are valid.

HOW MUCH DOES DELIVERY COST?

We offer free standard shipping for all order to any destination within Telangana. Our express shipping within India is per order, regardsless of the size or weight of the package.

HOW QUICKLY WILL MY ORDER BE DELIVERED?

We process your orders on the same day, delivery usually takes about 3-4 business days. The delivery time may vary for orders from outside Telangana. In rare cases – during the festival season, for example – your order can take up to 7 business days to arrive. These delays are due to the high volume of packages handled by the carrier.

WHERE CAN I GET MY PACKAGE DELIVERED?

Porsche Design delivers your products to any desired address within our delivery areas. Whether it's to your home, workplace, to a neighbour's house or a DHL Packstation. For any additional information, please visit: https://porschedesignindia.com/payment_Delivery

CAN I TRACK MY SHIPMENT?

You will receive a shipping confirmation with a tracking number once your order has left our warehouse. Use this number to track your order. You can also check the status of your order under "My Account" in the "Orders" section.

DOES THE PORSCHE DESIGN INDIA ONLINE SHOP OFFER ALL PORSCHE DESIGN PRODUCTS?

The Porsche Design india online shop offers an exclusive selection of our versatile and high-quality product range. If you would like more information about our product portfolio, go to https://porschedesignindia.com or contact us directly on [national].

I HAVE A QUESTION ABOUT ONE OR MORE PRODUCTS. WHO CAN I ASK?

If you still have questions, please contact us by phone on on +91 9100454500 [national] or send an e-mail to pdcorphyd@bbmbommidala.com.

CAN I EXCHANGE OR RETURN A PRODUCT I'VE ORDERED?

We are sure that you will enjoy and be satisfied with your Porsche Design product[s]. If you have a complaint, we will refund the purchase price immediately upon receiving the items. Please take note of our return policy. Depending on the financial institution, it may take several days before the purchase amount is credited to your card account. Please note that a replacement delivery is only possible in case of a material defect. An exchange against another size or colour variant is not possible. Please place a new order.

WHAT DO I NEED TO REMEMBER WHEN SENDING THE PRODUCTS BACK?

We send a return slip with every order. This needs to be completed and sent back with the returned item[s]. Please provide the relevant information, e.g. the invoice number, reason for return and desired transaction [credit or exchange]. The return slip also includes an addressed sticker with prepaid postage to use to return your goods.

IN WHICH CASES CAN I RETURN AN ITEM?

If you don't like an item you ordered from our online shop, or it doesn't fit, or for any other reason, you have the option of returning your order free of charge within 30 days after having received the goods. Please note, however, that this only applies to unopened, intact and unused items. You have 14 days to exercise your statutory right of withdrawal without providing a reason for the return. In order to meet the deadline, it is sufficient to ship the return in a timely manner. Further explanations and information on the right of withdrawal, its conditions and consequences can be found in the cancellation policy and general terms and conditions (link).

I WOULD LIKE TO RETURN MY ONLINE SHIPMENT, BUT I NO LONGER HAVE MY RETURN LABEL. WHERE CAN I GET A NEW RETURN LABEL?

If you cannot find your return slip, please send an email with the order number and contact details to: pdcorphyd@bbmbommidala.com. We will immediately send you a new return slip by email and you can return the package to us. The customer will receive a return slip from our onlinestore.

CAN I FILE A COMPLAINT REGARDING A PRODUCT?

We very much regret that you're not satisfied with the item you purchased from us. In this case, feel free to complain about the product in question. Please submit your claim by completing the form on our contact page + enclose the return documents. We ask that you provide us with as much information as possible, so that we can quickly review your complaint. Please note that we are not able to process your complaint without complete information and documents (pictures, proof of purchase, warranty card, etc.)

I LOST MY PROOF OF PURCHASE. HOW CAN I STILL PROVE THAT MY PRODUCT IS WITHIN THE LEGAL WARRANTY PERIOD

You may claim your warranty by contacting from whom you purchased the product. You can only assert your claims against Porsche Design online store. If you have lost the receipt, then check if you have an alternative proof of purchase. A bank statement will also be accepted as proof of purchase.

I WAS UNABLE TO UNSUBSCRIBE FROM THE NEWSLETTER. WHAT HAPPENED AND WHO CAN I CONTACT?

We apologise if your cancellation was unsuccessful. Please send your request to the following email address and we will take care of the rest: pdcorphyd@bbmbommidala.com.

HOW CAN I CONTACT CUSTOMER SERVICE?

Feel free to contact our customer service if you have any questions regarding your order, login or registration. If you call from Germany, use the number +91 9100454500, or email us at pdcorphyd@bbmbommidala.com. . We are here for you from Mon. - Fri. 8:00 a.m. to 8:00 p.m., and Sat. from 8:00 a.m. to 4:00 p.m.